Terms and conditions

Terms of Service

These Terms of Service outline the policies and expectations for clients engaging in personal training and coaching services with Max Fitness. By purchasing services, booking sessions, or participating in training, you agree to the following terms.

1. Services

Max Fitness provides personal training, exercise programming, fitness coaching, and general health and wellness support.

Services are designed to improve strength, fitness, physical function, and overall health. Max Fitness does not provide medical diagnosis, treatment, physiotherapy, or rehabilitation services.

Where appropriate, clients may be referred to a medical or allied health professional.

2. Booking & Payments

All training sessions must be booked in advance and confirmed by the trainer.

Payment for sessions or packages is required prior to the commencement of training unless otherwise agreed in writing.

Sessions and packages are non-refundable except where required by New Zealand consumer law.

Sessions may be rescheduled in accordance with the cancellation policies outlined below.

3. Cancellations & Rescheduling

Standard Cancellations

Clients must provide a minimum of one week's notice to cancel an ongoing coaching arrangement, package, or recurring booking without penalty.

Sick Days

Clients may reschedule due to illness with at least 12 hours' notice. These sessions will be rescheduled rather than cancelled or refunded.

Late Notice / No-Show

Failure to provide the required notice will result in the session being forfeited and counted as used.

4. Trainer Cancellations

In the rare event that the trainer must cancel a session, as much notice as possible will be provided.

Cancelled sessions will be rescheduled at no additional cost to the client.

5. Session Conduct

Clients are expected to arrive on time and prepared for each session.

Sessions will not be extended for late arrivals and will finish at the scheduled time.

Appropriate clothing and footwear must be worn for safety.

Clients are expected to behave respectfully towards staff, other clients, and facility personnel.

6. Health & Safety

Clients must disclose any injuries, medical conditions, medications, pregnancy, or other health concerns that may affect participation in exercise.

Clients must inform Max Fitness of any changes to their health status that occur during the coaching relationship.

Clients should immediately report any pain, dizziness, chest discomfort, unusual shortness of breath, or other concerning symptoms experienced during exercise.

Max Fitness reserves the right to modify, suspend, or terminate training where participation may present an unacceptable risk.

7. Medical Clearance & Referrals

Clients may be required to complete a health screening questionnaire before commencing exercise.

Max Fitness reserves the right to request medical clearance from a doctor or other qualified health professional before beginning or continuing training.

Where concerns fall outside the scope of practice of a personal trainer, referral to an appropriate healthcare professional may be recommended.

8. Assumption of Risk

Participation in exercise involves inherent risks including, but not limited to, muscle soreness, strains, sprains, falls, and other injuries.

While Max Fitness takes reasonable steps to provide a safe training environment, no exercise programme can be entirely risk-free.

By participating in exercise services provided by Max Fitness, the client voluntarily accepts these risks and agrees to participate within their own physical capabilities.

The client confirms that they have disclosed any known medical conditions, injuries, or concerns that may affect their participation in exercise.

9. Packages & Expiry

Prepaid packages must be used within the timeframe specified at purchase unless otherwise agreed in writing.

Unused sessions remaining after the expiry date may be forfeited and will not be refunded or carried forward.

10. Agreement

By purchasing services, booking sessions, or participating in training, the client acknowledges that they have read, understood, and agree to these Terms of Service.

Privacy policy

Max Fitness is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you make a purchase from us through our website or any other platform we use to process transactions.

When you make a purchase, we may collect the following personal information:

Full Name

Billing and Shipping Address

Payment Card Details (e.g., card number, expiration date, CVV)

This information is collected only to process and fulfill your order.

The information we collect is used solely for the purpose of:

Processing payments and completing your purchase

Providing confirmations, invoices, or delivery information

Complying with legal and regulatory requirements

We do not use your personal information for marketing purposes without your explicit consent.

We do not sell, rent, or trade your personal information. However, we may disclose your information to the following third parties, strictly for the purposes described:

Stripe, Inc.: Your payment information is securely transmitted to Stripe, our third-party payment processor, for transaction processing.

Note: Your full payment card details are never stored on our servers. Card data is securely handled by Stripe in compliance with PCI-DSS standards.

We may also disclose your information if required by law or to protect our legal rights.

All data transfers are protected using secure communication protocols:

Your information is transmitted using SSL (Secure Socket Layer) encryption.

Payment information is transmitted directly to Stripe through secure APIs.

Access to personal information is restricted to authorized personnel only.

We implement a variety of security measures to maintain the safety of your personal information, including:

Encryption of data in transit via HTTPS/SSL

No storage of full payment card data on our systems

Access control to limit information exposure to authorized staff only

Regular updates and monitoring of our systems for potential vulnerabilities

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. However, we strive to use industry best practices to protect your information.