Privacy policy

**Last updated: 14 October 2026**

## 1. About this policy

MaxFitness is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how MaxFitness collects, uses, stores, and discloses personal information through its lead-management system and related services.

This policy applies to prospective customers whose information is submitted through Facebook or Instagram lead forms, MaxFitness website forms, or other channels connected to our lead-management system.

This policy should be read alongside any other privacy notices that apply when you use our website or purchase our services.

## 2. Information we collec

Depending on how you contact us or express interest in our services, we may collect:

- **Contact information:** your name, email address, and phone number.

- **Enquiry information:** details you provide about your interest in personal training, strength training, or other MaxFitness services.

- **Lead source information:** the platform or form through which you contacted us, along with relevant advertising identifiers such as campaign, advertisement, and form IDs.

- **Communication records:** records of relevant follow-up communications and your enquiry status.

If you later become a MaxFitness client, additional information may be collected in connection with delivering your training services. That information may be subject to additional privacy notices or terms.

We only seek to collect information that is reasonably necessary for the relevant purpose.

## 3. How we collect your information

We may collect personal information when you:

- Submit a lead form on Facebook or Instagram.

- Complete a form on our website.

- Contact MaxFitness directly or express interest in our services through another connected channel.

- Communicate with us following an enquiry.

When you submit a lead form through Meta platforms, the information you provide may be transferred to our lead-management system so that we can manage and respond to your enquiry.

## 4. How we use your information

We use personal information for purposes such as:

- Responding to your enquiry and discussing suitable MaxFitness services.

- Contacting you by phone, email, or other appropriate communication channels about your enquiry.

- Managing prospective customers and keeping track of follow-up activity.

- Sending relevant information about our services where permitted by applicable law and your preferences.

- Maintaining, securing, and improving our lead-management system.

- Meeting legal obligations and resolving disputes.

We do not automatically create a client account or enrol you in a training programme simply because your details are received through a lead form.

Where consent is required for a particular use or communication, we will obtain it as required by law.

## 5. When we share your information

We do not sell or rent personal information to third parties.

We may share relevant information with service providers that help us operate our business and manage enquiries, including:

- **Meta:** Facebook and Instagram provide the lead forms and advertising services through which some enquiries are collected.

- **Supabase:** provides database and backend infrastructure used by our lead-management system.

- **Resend:** may process email information when used to send communications from our system.

- **Other authorised service providers:** where necessary to operate, maintain, or secure our services.

These providers may process information on our behalf in accordance with their applicable terms and privacy practices.

We may also disclose information where required or authorised by law, or where reasonably necessary to establish, exercise, or defend legal claims.

## 6. Storage and security

We use third-party technology services to store and process information and take reasonable steps to protect it against unauthorised access, use, modification, disclosure, or loss.

Security measures may include access restrictions, authentication controls, and encrypted connections where supported.

Access to prospective customer information is restricted to authorised people who need it for legitimate business purposes.

No method of electronic storage or transmission is completely secure. We cannot guarantee absolute security, but we take reasonable steps to safeguard the information we hold.

## 7. Retention of information

We retain personal information for as long as reasonably necessary to respond to enquiries, manage business relationships, meet legal requirements, and resolve disputes.

When information is no longer required for these purposes, we will take reasonable steps to securely delete it or otherwise de-identify it, subject to applicable legal obligations and legitimate recordkeeping requirements.

## 8. Your privacy rights

Under applicable New Zealand privacy law, you may have the right to request access to personal information we hold about you and to request correction of information that is inaccurate.

You can also ask us to stop sending optional marketing communications. You may request deletion of your information, although we may need to retain certain records where required by law or for legitimate business purposes.

To make a privacy request, contact us using the details below. We may need to verify your identity before acting on a request.

## 9. Third-party platforms and websites

If you submit information through Facebook, Instagram, or another third-party service, that platform may also collect and process your information under its own privacy policy.

MaxFitness does not control the privacy practices of those platforms. We encourage you to review the relevant platform's privacy information.

## 10. Changes to this policy

We may update this Privacy Policy when our systems, business practices, or legal obligations change. The latest version will be published on this page, with the updated date shown at the top.

## 11. Contact us

For questions about this Privacy Policy or to make a privacy request, contact:

**MaxFitness**  

Email: maxjordanfitness@gmail.com  

Website: https://maxfitnesstraining.com

MaxFitness will handle privacy requests in accordance with applicable New Zealand privacy law.